This is a case from Israel. Adam often travels in Europe. After comparing several EV charger brands, he chose Besen's portable EV charger PCD050, which is equipped with multiple adapters so as to be compatible with both single-phase and three-phase charging. But after using it normally for a certain period of time, a problem occurred. During a business trip, Adam needed to charge an EV that supported three-phase charging at a maximum of 16A, so he set the current of the EV charger to 13A 3P, but the charging current of the PCD050 was only 1.7A. Adam checked the car charging settings and didn’t find any problems. He was very anxious because this problem had never happened before, so he immediately contacted us.
After receiving Adam's email, we attached great importance and got in touch with Adam in time. With our assistance, he checked the charging settings of the EV and the EV charger again, but there was no problem; Then we suggested that he test the charger on another car. He set 40A 1P on the car, but when he started charging with the PCD050, the same problem happened again. Thus we recommended him to use an EV charger from another brand to charge the two cars to see if there would be a problem, unfortunately the same problem occurred. According to the situation, we could basically come into a conclusion that the EV charger weren’t defective. After that, Adam checked the household circuit and finally found the problem: the wall side socket used by the customer for charging was aged ; After testing the charger on other sockets, everything was back to normal. Adam was very grateful for our patient explanation and assistance, and he was also very moved by our considerate service.
Providing customers with high-quality products is the first priority of Besen, and it is equally important to us to provide customers with considerate and in-place services. When customers buy products from us, they can ask for our help if they have any questions. After purchasing the products, if they encounter any problems, they can contact us at any time. Besen has many years of professional experience in EV charging field, which enables us to assist customers in comprehensive arrangements and offer them solutions for all types of problems.