Yes, BESEN has been making EVSE products since 2009. We started with EV cables and connectors and quickly became known in Europe and America for giving our customers great products. In 2012, we also started making EV chargers and were among the first in China to sell these to Europe and the USA. Our products have led the way in many areas, like making the first APP-controlled EV charger in China, getting the first Type A+6 mA DC certificate, and coming up with a full system to control temperature.

We gather lots of data and listen to what our customers say to make our products better and fit any setting. Because we rarely have problems after selling our products, our dealers can just focus on selling and marketing without worrying about customer issues.

Yes, BESEN operates its own manufacturing plant. This facility is recognized as a high-tech enterprise within China, meeting national standards. It holds ISO9001 and IATF 16949 certifications, showcasing our commitment to quality management and automotive industry standards. Our production capabilities are robust, with the capacity to manufacture 2000 EV chargers, 4000 portable EV chargers, and 5000 EV cables daily when operating at full scale.

Our factory follows a detailed management process to ensure consistent quality across all products. This means the first and last items we make each month are of the same high standard. We apply rigorous testing to all products to make certain they meet our strict quality criteria.

Above all, our goal is to build customer trust and satisfaction with BESEN products, enabling our clients to focus on sales and marketing efforts without concerns about product quality or after-sales service.

BESEN’s factory is in Nanjing, China. We invite customers to see our production firsthand. Just let our sales team know your visit plans.

Currently, BESEN employs around 300 staff, ensuring we can meet customer demands with a stable output.

BESEN began in 2009, first making EV cables and connectors. Since 2012, we’ve also been designing and making EV chargers.

Five key reasons stand out:

1. Our offerings are reliable and tested, minimizing after-sales concerns and letting you concentrate on sales.
2. With our extensive experience, we streamline product customization and projects, saving you time and costs.
3. We rapidly update our products, including APP and OCPP versions, providing a competitive edge.
4. Our robust production capabilities guarantee timely delivery.
5. Most crucially, we value our reputation highly, offering peace of mind to our clients.

It depends on the battery capacity and supported charging power. Take the TESLA MODEL Y as an example, with a battery capacity of 77kWh and support for AC 11kW charging. If using a 7kW charger, it would take approximately 11-12 hours for a full charge. With an 11kW or 22kW charger, it would take around 7-8 hours. If your vehicle supports 22kW charging, the same battery capacity could be fully charged in just 3.5-4 hours.

Yes, all our products come with detailed instructions and videos.

Our products are certified for global markets, including CE, TUV, CSA, UL, ROHS, ETL, etc., meeting local standards. For specific needs, contact us!

Yes, we offer spare parts for customization needs. Check with our sales for more info.

We stock non-customized items for sample or urgent orders.

We provide a 2-year warranty, covering proper use and installation, excluding misuse or unauthorized modifications.

Installation by a professional takes under 10 minutes. We recommend against DIY for safety.

Yes, our chargers work with all car models.

Some models include it, and others can be customized upon request.

Yes, our products are globally certified, including UL, CE, TUV, CSA, ETL, CCC, ensuring safe use.

For standard products, no MOQ is required, but retail pricing applies if bulk purchase thresholds aren’t met. Custom items generally have a 100pcs MOQ, with variations depending on the customization. Contact our sales for specifics.

Our payment term is 30% deposit and 70% balance before shipment.

Quotation timing varies by product type, functionality, and quantity needed. Expect the initial quote within 1-2 business days. Quotes are valid for 30 days and expire thereafter.

Absolutely, we provide samples for review. We suggest getting samples for approval before full production to ensure alignment and prevent misunderstandings.

We mainly accept US Dollars (USD) and Euros. If you want to pay in another type of currency, we need to confirm with the bank and then get back to you.

We mainly accept T/T and PayPal payments.

When there is inflation, raw material price fluctuations, changes in USD/RMB exchange rate, etc.

Note: If prices change, we will notify you in advance.

We’re glad to work with start-ups. Based on our understanding of the industry and rich project experience, the EV charging field is far from mature, and companies entering this field at this stage have great potential for development. We have assisted many companies to achieve quite good results in their local markets.

Each country has different import regulations. However, most countries require you to pay VAT and duties when receiving goods from abroad. If you want to find out the exact cost incurred upon receipt, please check your country’s VAT and duties. For example, European countries pay about 19% VAT and about 3.3% customs duties.

If you need, we can handle delivery and customs affairs using our own logistics channels. This means our driver or FedEx, DHL, will deliver your order to your door.

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• If it is a small package shipped from China by express, the average delivery time will be about 12 days;
• If it is a large batch of goods shipped from China by sea, the average delivery time will be about 45 days;
• If it is a small package shipped from our overseas warehouse in the United States/Canada/Europe by express, the average delivery time will be about 2-7 days.

We can ship from China or from overseas warehouses in the USA/Canada/Europe.

The cost depends on the quantity of goods, shipping method, and country. If you need a detailed quotation, please kindly leave your contact information on the website and we will quote the logistics cost for you.

We cooperate with carriers such as DHL, FedEx, TNT, UPS, etc. Sea, air, rail, and land transportation are also available upon your request. If you are not sure which shipping method is more suitable for you, we can also give you a reasonable logistics solution.

If it is shipped from China or our overseas warehouses in the United States, Canada, and the European Union by express delivery, on the day of delivery, you will receive a tracking number for tracking the delivery on the carrier’s website.
If it is shipped from China, our specialists will update the logistics status for you.

• Make sure you are ready to place an order.
• Make sure that all information you submit is correct and complete, especially the payment information.
• Respond promptly to our emails with any change requests and confirmation and we will contact you in time. We will not produce anything without your written consent. We’re glad to keep you updated on the status of your order!
• Note: We will notify you about any delays in the production process.

You may be required to pay taxes according to the regulations of the country/ region you live in. Customs duty is a tariff or tax imposed on goods when transported across international borders. The purpose of Customs Duty is to protect each country’s economy, residents, jobs, environment, etc., by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country.

It is not always possible to change addresses while goods are in transit. Please contact us and we will try our best to accommodate your request.

When your shipment arrives, please verify that the number of boxes delivered is the same as listed on the delivery note before signing for delivery.

If the delivery note shows a different number of boxes than the number of boxes delivered, be sure to state the number of boxes you received. Please pay attention to the missing quantities on the receipt before signing, and notify us immediately if there are any discrepancies.

All cartons shipped via freight carriers must be thoroughly inspected for any signs of mishandling such as dents, holes, rips, tears, etc. Any damage must be noted before signing the delivery note (if the carton is damaged, write “damaged” on the receipt). Any damage not noted on the receipt will be deemed to have occurred after delivery and will therefore be the responsibility of the purchaser.

Refusal of delivery can only be made to the parts that show obvious signs of serious damage. Do not reject any undamaged items. Rejecting undamaged items may result in redelivery charges that are solely the responsibility of the purchaser.

We require digital photos of any damaged or defective merchandise and packaging to process claims. We will cover any replacement costs and file a damage claim to the carrier for all damage noted on the delivery note at the time of delivery.

We are solely responsible for non-arrival, lost or damaged orders. We cover all costs and will re-ship immediately. We only offer discounts if we fail to ship as per our agreement.

All items are thoroughly inspected for any damage or defects before being shipped. When you receive your shipment, be sure to carefully inspect all cartons for any signs of improper shipping, such as any indentations, holes, cuts, tears, or squashed corners before signing for the receipt. It is extremely unlikely to receive a damaged item without signs of mishandling on the outside of the package.

However, if you do find any issues, please contact us immediately. We require digital photos of any damaged or defective merchandise and packaging to process claims. Please be careful when opening the package and bringing the product into your home.

Of course! Providing comprehensive customization services is one of our strengths. We advise customers who want to build their brands locally to consider more flexible and suitable customization services. Under normal circumstances, customization service is available when the order quantity is more than 100 pcs.

If there is no customization service required, we can produce 100 pieces of control boxes in just one day. The transportation and production scheduling time should be determined according to the specific situation at that time. Under normal circumstances, if you choose air transportation, it usually takes less than 10 days from placing the order to receiving the goods.

If a customization service is required, it is necessary to add extra time for material customization. Under normal circumstances, if you choose air freight, it usually takes less than 20 days from placing the order to receiving the goods

1. If you want to add your LOGO to the product, you need to send us the vector diagram of the LOGO and the relevant location indication.
2. If you need to customize the color, you need to send us the Pantone color number.
3. If you need to replace the packaging and instructions, you need to send relevant design documents or entrust us to design.
4. For specific circumstances, our sales staff will make specific confirmation.

For ODM services, there are no special requirements as long as the MOQ is reached and the customization service itself does not charge additional fees.
For OEMs, the cost needs to be confirmed on a case-by-case basis.

We are committed to adhering to our strict privacy policy and respecting the confidentiality of our clients. We do not share, sell, collect, or rent any information about our customers to any third party.

In the case of relevant needs, we usually sign a non-disclosure agreement with the customer to protect the security of all customer information to the greatest extent, including brand, craftsmanship, function, customization content, cooperation content, etc.

BESEN cooperates with a large number of clients and many of them don’t want their competitors to know that we manufactured the products for them. We understand the importance and necessity of protecting customer information. There are strict customer information confidentiality requirements within the company. Even if no non-disclosure agreement is signed, we will not disclose customer information to third parties in any form.

Yes, we can easily prepare a manufacturing and supply agreement for you. You only need to provide a copy of your company registration information.

We keep our clients confidential and will not share any work we do for them with anyone else without their express permission. The best way to check what we do for our clients is to check out our Instagram and Facebook.

It depends on where we are in production and what changes you want to make. If changes need to be made during the manufacturing process, please contact us as soon as possible to let us know what changes you are considering, and if possible, please email as requested for confirmation.

We have complete technical reserves. We can meet all functional requirements raised by customers within a reasonable range.

If you are unclear about the warranty policy or need to confirm some details of it, you can contact our after-sales support center at service@besen-group.com

Usually within 1-2 working days; for a small number of complex after-sales problems, we may need to spend more time communicating with customers to confirm the root cause.

It depends. If it needs to be sent back according to the judgment of our after-sales department, we will ask the customer to send it to our designated locations in various countries so the technical staff can deal with the defective products together.

We will provide our customers with longer after-sales service (except for man-made damage) according to specific situations, such as replacement of components, and will charge a certain amount of maintenance costs as appropriate.

Our products have undergone strict factory inspections and rarely encounter after-sales problems. This is one of the reasons why more and more customers choose to trust BESEN. In case of any product failure, please contact our after-sales department directly. We have a complete after-sales process and can provide customers with various after-sales methods such as replacing or repairing the faulty one to ensure that our customers will purchase our products without worries.